Secure Shopping

United Vet Equine believes in providing a safe and secure shopping experience for all of our customers. Unitedvetequine.com takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.


When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. Unitedvetequine.com uses the most advanced form of SSL software available: 128-bit encryption.


WHEN ORDERING REMEMBER $35.00 minimum order necessary for shipment.
$35.00 - $75.00 order add $6.95 handling.
ALL products with FOB (Freight On Board) - incur a freight charge.



PAYMENT
United Vet Equine accepts the following credit cards: American Express, Discover/Novus, MasterCard, VISA. PayPal is accepted through the website only.   No COD's.


SALES TAX
State Sales tax is applicable to only Minnesota residents (7.125%) and will be charged accordingly. Sales tax applied to indicated items only. Tack/Stable Supplies etc. Any product that is ingested by an animal is not applicable to state sales tax.


QUESTIONS ABOUT ACCOUNT
If you have a question about credit card charges relating to your order (such as refunds, issued credits, double charges, etc.), you can contact a customer service representative via E-Mail:
Customer Service or call our office as 1-800-328-6652. If you have any questions about your MasterCard, VISA, or American Express, please contact your credit card company directly.


SHIPPING
Our standard shipping method is surface delivery. Customers living in the U.S. and U.S. territories should receive their orders within 5 to 10 business days. To see a map of our shipping Zones for Ground delivery with estimated timeframes, CLICK HERE. Air delivery services are available to most areas of the continental United States, for in-stock items only. These services are not available to P.O. Boxes or APO/FPO addresses.


ORDER STATUS INQUIRIES
Upon completion of your order, a screen will appear that confirms your order. In addition, an e-mail confirmation, with a summary of your order and order number. For further updates on an existing order please e-mail: heather@lakevet.com
ALL prices are subject to change without notice. Due to the possibility of typographical or human error, United Vet Equine disclaims responsibility for errors in pricing, for the use or misuse of any products described in this website, and for any losses incurred through the use of products according to methods described in this website. United Vet Equine specifically does not authorize anyone, its agents or employees, to recommend any product sold by United Vet Equine in any way other than according to manufacturer's current label directions. United Vet Equine disclaims responsibility for losses incurred due to delays or errors in shipment. We reserve the right to limit quantities.


VACCINE ORDERS
We strongly recommend ALL vaccine orders be shipped 2nd day or next day air.  Vaccines not shipped in this manner are non-returnable/non-refundable.  All vaccine orders shipped via air freight include bio-cooler and ice packs.  Vaccines are shipped Monday-Wednesdays (Thursdays - Next Day Air only).

***Internet and catalog pricing might not always match as United Vet Equine prints only 2 catalogs per year (Spring/Summer - Fall/Winter). Due to the high turnover rate of vaccines and wormers, it is always best to check the web site for the most current pricing.


SHIPPING STATUS OR QUESTIONS
E-Mail:
Customer Service

1-800-328-6652


RETURNS
Merchandise must be returned within 21 days of purchase (a 25% restocking charge will be applied for items returned after 21 days). Please return with copy of invoice and indicate reason for return and how to be refunded. If payment was made by credit card we will issue a credit back to your card. BITS are non-returnable after use. Special order items cannot be returned.

Return To:
United Vet Equine
Attn: Returns
14101 W. 62nd St.
Eden Prairie, MN 55346



BACKORDERS
If an item is backordered and you have additional items on your order we will ship in-stock merchandise immediately and backordered items as they become available. You are only billed for the products that are shipped - backordered items will not be billed/charged until they have been shipped out. Items less than $20 in value will NOT be backordered. We ask that you place those items on your next order.


PRIVACY POLICY
United Vet Equine's mission is to provide you exceptional service and products! In a few areas on our web site we ask you to provide personal information (ie. name, address, telephone, e-mail), we will never sell or rent your telephone or e-mail information to third party marketers. We ask for your billing address, which we use to authorize your credit card. Periodically, we may make customer address information available to providers of products that we think may be of interest to you. If you prefer to exclude your name from third party mailings, you can call us at 800-328-6652 or E-Mail:
Customer Service