United Vet Equine believes in providing a safe and secure shopping experience for all of our customers. Unitedvetequine.com takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.
When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. Unitedvetequine.com uses the most advanced form of SSL software available: 128-bit encryption.
WHEN ORDERING REMEMBER
$35.00 minimum order necessary for shipment.
$35.00 - $75.00 order add $5.95 handling.
ALL products with FOB (Freight On Board) - incur a freight charge.
**UNITED VET EQUINE will pay 20% of the freight charge on all Med-Vet Pharmaceutical (MVP) labeled supplements ..
United Vet Equine accepts the following credit cards: American Express, Discover/Novus, MasterCard, VISA. No COD's.
Only charged to Minnesota residents.
If you have a question about credit card charges relating to your order (such as refunds, issued credits, double charges, etc.), you can contact a customer service representative via e-mail at heather@lakevet.com or call our office as 1-800-328-6652. If you have any questions about your MasterCard, VISA, or American Express, please contact your credit card company directly.
Our standard shipping method is surface delivery. Customers living in the U.S. and U.S. territories should receive their orders within 5 to 10 business days. Air delivery services are available to most areas of the continental United States, for in-stock items only. These services are not available to P.O. Boxes or APO/FPO addresses.
Upon completion of your order, a screen will appear that confirms your order. In addition, an e-mail confirmation, with a summary of your order and order number.
Shipped Monday through Wednesday. Next day, second day, or 3-day are available at customer's request.
All prices subject to change without notice.
Contact a customer service representative via email at heather@lakevet.com, or contact 1-800-328-6652.
Merchandise must be returned within 21 days of purchase (a 25% restocking charge will be applied for items returned after 21 days). Please return with copy of invoice and indicate reason for return and how to be refunded. If payment was made by credit card we will issue a credit back to your card. BITS are non-returnable after use. Special order items cannot be returned.
Return To:
United Vet Equine
Attn: Returns
14101 W. 62nd St.
Eden Prairie, MN 55346
If an item is backordered and you have additional items on your order we will ship in-stock merchandise immediately and backordered items as they become available. You are only billed for the products that are shipped - backordered items will not be billed/charged until they have been shipped out.
United Vet Equine's mission is to provide you exceptional service and products! In a few areas on our web site we ask you to provide personal information (ie. name, address, telephone, e-mail), we will never sell or rent your telephone or e-mail information to third party marketers.
We ask for your billing address, which we use to authorize your credit card. Periodically, we may make customer address information available to providers of products that we think may be of interest to you. If you prefer to exclude your name from third party mailings, you can call us at 800-328-6652 or e-mail us at heather@lakevet.com
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